AT&T MVNO

What is an MVNO?

An MVNO, or Mobile Virtual Network Operator, is a wireless communications services provider that does not own the physical network infrastructure. Instead, MVNOs lease wireless capacity from a major network operator and resell it under their own brand.

What are the benefits of starting an MVNO?

Starting an MVNO can provide several benefits, including lower capital expenditure, the ability to target niche markets, and the flexibility to offer innovative pricing and service models.

How can we establish an MVNO?

Establishing an MVNO involves several steps, including securing a partnership with a major network operator, developing a business and marketing strategy, setting up customer service and billing systems, and complying with regulatory requirements.

What network will our MVNO use?

The choice of network depends on the terms you negotiate with the AT&T. Factors to consider include network coverage, capacity, reliability, and cost.

Can our MVNO customers use their own devices?

Yes, most MVNOs support the Bring Your Own Device (BYOD) model. However, the devices must be unlocked and compatible with the network your MVNO is using.

How do we ensure quality customer service?

High-quality customer service is crucial for MVNOs. This can be achieved by investing in well-trained customer service representatives, efficient systems for handling inquiries and complaints, and proactive communication with customers.

Can we offer a range of different plans and services?

Yes, one of the advantages of an MVNO is the flexibility to offer a range of plans and services tailored to your target market. This can include various data allowances, international calling options, and add-on features.

How do we handle technical support and network issues?

Technical support and network issues are typically handled in partnership with the network operator. It's important to have clear agreements and processes in place to ensure timely and effective resolution of any issues.